Testimonials

January 2012

Dear Erin,

Thank you so much for all the help and care you gave not only mom but too me. I feel that not only are you physically dealing with your residents but emotionally working with the families.

Thank you,
Sharon & Family

October 10, 2011

Dear Frontier Management,

I wish to thank you for the quality of your staff and the care they provide at Monterey Court Memory Care. Truly, they treated my dearly loved aunt Elli with compassion and professional dedication through her last months. My wife and I visited her many times and the staff was always warm and welcoming. The care was attentive and dignified. I've had the experience of visiting a number of facilities for elder care and I can say that Monterey Court is very special. They are doing it right. That's not exactly easy, and therefore not all that common. But you can see it in their residents.

And they make it look easy. The tone is set by Erin Jones, unfailingly cheerful, direct and helpful. Sandra Fridlund is deeply, gracefully focused on the needs of the residents. And Anna Horton is just so special. She was taking care of my aunt during most of our visits and she was unfailingly calm, competent and warm to her. I credit her for much of the calmness that my aunt finally experienced, that she had longed for during her last few years before moving to Monterey Court. I have thanked Anna for that. Hers is a really exhausting job - I know that - and she does it elegantly, with skill and compassion.

Thanks again to the entire staff, which treats the residents with respect and consideration.

Ron and Mary Lou F.

May, 2011

To the Monterey Staff,

The family of Ruby would like to express our thanks and appreciation for the loving care you provided for Ruby over the last 3 years of her life. Her comfort with your caring staff was comforting to the family as well. Through all of our visits we not only appreciated your professionalism but also grew to know many of you as friends. We will miss you and will pray for God's blessings for you as you continue to help those in need.

Our heartfelt appreciation,

Ken & Shirley
Nancy & Mark

October, 2010

Dear Erin and Monterey Court Staff,

Our family would like you to know that we so thankful we found Monterey Court in our father's time of need. You and you're your staff made the very best of the difficult transition to Alzheimer's care for him. He received a high standard of hands on care, far better than we kids would have been able to provide ourselves,. When he was ready for hospice care, it was undoubtedly a great comfort to him to receive that at Monterey Court, the environment he had come to trust and know as home. We sincerely appreciate your service to the Alzheimer's community.

Thank you so much,
Ted, Les and Melissa

Tuesday, June 15, 2010

Dear Erin & all at Monterey Court,

This last Sunday morning I woke up to a loud inner-voice that told me to go visit my Dad. (I am not a religious person by any means, but I do pay attention to my inner-voice and 6th senses). The last time I saw my Dad was on his birthday, last September. I had a real hard time with his condition and the fact that he was no longer the father I knew. My mom has been out to see him a few times and has kept me informed of his decline.

I had my partner drop me off at Monterey Court, not knowing what to expect or what I would do. I was shown to my Dads room and he was sitting very peacefully in his geriatric chair, listening to the radio, and snacking on apple slices. He was also holding a photograph of him and my Mom. His eyes brightened when he saw me. I asked him if he knew my name and he said, "Ian". I then asking him some more questions and realized yes/ no questions do not work; I have to ask questions that require a one word answer.

I sat down in his recliner and just listened to the radio. A song came on which means a lot to me called "Chasing Cars". It was very apropos. A million thoughts and emotions ran though my head. I teared up and held my Dads arm and told him I missed him. He said "ok". I have wanted to tell him that for a long time.

For the next 15 minutes I just sat with him. I verbally didn't say much of anything, because, what is there to say, and I know he can't. I felt an inner connection with him on a different "plane" and we felt and "conversed" though that.

I saw residents and staff getting ready for lunch and asked one of the caregivers if I could stay and help my Dad eat lunch. I brought my Dad out for lunch and we ate together. I helped him scoop up some food once in a while and refilled his glass. We connected though eating together. I realized even if I can't verbally converse with my Dad, just being there with pure raw emotion is so wonderful and healing.

I had an amazing hour visit with my Dad and I confronted my fears. I felt this huge weight lift off my shoulders and am very excited to visit him again.

I wanted to share my experience with you as well as let you know words cannot express how thankful I am too everyone there at Monterey Court. I was deeply impressed how clean my Dad looked and how clean and taken care of his room was. His bed was made, his clothes were clean, he had his pictures and things nicely placed on his wall. I was so impressed his caregiver took the time to do these things. I was also so impressed that his radio was on to an appropriate station, he was given apple slices to snack on, he was given a comforting photo to hold, and his geriatric chair was clean and facing the doorway of his room. I really could not picture anything better. Having worked as a CNA for 10+ years, I know it is a hard job and families can have totally unreal expectations. I'm not sure that I, myself could have done that good of a job as what I saw Sunday.

I really want to give kudos to Monterey's caregivers. Great job! Also, kudos to Erin and all the staff and nurses at Monterey Court. I know my Dad is at the best place. Please let me know what I can do for you there. And please let everyone know our whole family thanks you whole-heartily.

Sincerely,
Ian